Frequently Asked Questions

Please do not activate the SIM by calling Lyca or you will lose the plan value. We must activate and add the plan for you.

Activation process may take up to 24 hours.  

Simply go to the ACTIVATION page

Yes. You can refill/recharge before reaching your plan's last date of service, or as long as the plan is still active. Simply go to the TOPUP page (click here), [Hyperlink to "Click Here" needs to be added once site is up]

No. Our SIM can ONLY be used in unlocked GSM phone.

Using your device as a modem or tethering to a personal computer or other hardware is NOT permitted.

The SIM card will not expire if you haven't activated it yet. For an activated SIM, it will expire after 60 days of no recharge activity.

Your SIM Card will expire after 60 days from the last recharge. Make sure that you recharge the plan every 60 days until you return to the US.

- yes we can port in existing number

- SIM should not be activated yet to proceed with port-in process.

- Lyca and TM has the same network. No port-in from TM.

Yes, we do have an option to port-in for Lyca.

Simply go to the Activation page and Choose Lyca in Product option and select Port-in option.

For Port-in, we will need:

Mobile number

Account Number

PIN

All our SIM Cards are Triple cut (Standard, Micro, Nano). Please make sure to be able to lift the right size.

1. Reboot the phone
2. Check the APN settings.
3. Try to create new APN. 

Name: LycaMobile
APN: data.lycamobile.com
MMSC: http://lyca.mmsmvno.com/mms/wapenc 

*Keep the default values set by device for all blank fields.

In case there is no signal, please follow these steps:

For Android : Settings > More > Mobile Networks > Network Operators > Search Now / Network Search > Select T Mobile or Lyca Network 

For iPhone : Settings > Carrier > Disable Automatic > Select T Mobile or Lyca Network 

To dial within USA, dial the 10-digit phone number directly.
To make international calls (check list of countries), dial + followed by the country code then phone number.  

Depending on your plan, you can make unlimited calls/texts to the countries listed. Kindly visit these links:

For Lyca $23: https://www.lycamobile.us/en/plan/23-unlimited-international-plan
For Lyca $29: https://www.lycamobile.us/en/plan/29-unlimited-international-plan
For Lyca $35: https://www.lycamobile.us/en/plan/35-high-data-plan
For Lyca $39: https://www.lycamobile.us/en/plan/39-high-data-plan

To check Balance, dial *611#. 

Your PUK code is displayed on the SIM card holder that came in your starter pack. If you have already registered and have a My Lycamobile account, you can find your PUK code displayed there.

Alternatively, you can call Lyca Customer Services team on 1-845-301-1612 and they will be happy to help you. 

If your mobile phone screen shows any of the following error message on the first insert of Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. Please contact your current provider to request the code which will allow you to remove your SIM lock. 

Dial 612 from Lyca phone / 18662773221 from another phone 

To deactivate your Lycamobile Voicemail service: type *185# followed by the call button. 

Please do not activate the SIM by calling T-Mobile or you will lose the plan value. We must activate and add the plan for you. Activation process may take up to 24 hours.  

Simply go to the ACTIVATION page

Yes. You can refill/recharge before reaching your plan's last date of service, or as long as the plan is still active. Simply go to the TOPUP page (click here), [Hyperlink to "Click Here" needs to be added once site is up]

No. Our SIM can ONLY be used in unlocked GSM phone. But you can use your unlocked GSM phone for personal hotspot/tethering.

Tethering is allowed at 3G but it would add up to the overall data usage.

You will get unlimited talk, text and data good for 30 days. However, high-speed data bucket is up to 50GB. If this has been used up during the bill cycle, you may notice a reduced speed during times of congestion in your local area or until the next bill cycle due to data prioritization.

TM has expiry date written on the SIM card as "Activate By MM-DD-YYYY." Make sure to activate the SIM before the expiry date. 

For an activated SIM, it will expire after 90 days of no recharge activity. SIM Cards expire 90 days after there is no balance on them and you will have to buy a new SIM.

Your SIM Card will expire after 90 days from the last recharge. Make sure that you recharge the plan every 90 days until you return to the US.

T-Mobile is a US SIM card. We have TM for use in US only and TM for US, Canada and Mexico. When purchasing, please make sure that the product you'll buy will suit your needs. Our TM plans for US, Canada and Mexico have different scope and limitations. Please see the "Product Chart" to compare.

All our SIM Cards are Triple cut (Standard, Micro, Nano). Please make sure to be able to lift the right size.

Unfortunately, you cannot. You will get a TM number that is randomly generated by the system.

No. The SIM card will come only with a new number. We cannot use your old phone number (no port in).

Turn off Wi-Fi to ensure they are using T-Mobile network. Device Network mode must be set to Auto. Delete the old APN setting, if there is any, and save TM APN settings.

Check and update TM APN/Data Settings:
Access Point Name (APN): fast.t-mobile.com 

1) Kindly check that Data Roaming is enabled.
2) Check APN and make sure it is set to below:
    APN: fast.t-mobile.com
3) Switch LTE from "Voice and Data" to only "Data

Bell, Rogers, Telus, Freedom Mobile (former WIND), Videotron

• Restart your device and check for signal bars.
• Turn off Wi-Fi to make sure you're using T-Mobile network.
• Set the device Network mode to Auto.
• Apple-users only: Reset network settings (tap Settings > General > Reset > Reset Network Settings) and verify the "T-Mobile Carrier Settings" are up-to-date. You can do this over Wi-Fi.
• Update the device software to the latest version.
• Perform a manual network selection to look for networks your device can connect to.

You will need the PUK code if you have set a SIM Card lock and entered the wrong passcode 3 times. Call/text us and we'll help you obtain your SIM's PUK (Personal Unlock Key).

• Check your balance: Enter #BAL# (#225#) and send the call.
• Check your minutes: Enter #MIN# (#646#) and send the call.
• Check your text messages: Enter #MSG# (#674#) and send the call.
• Check your data usage: Enter #WEB# (#932#) and send the call.
• Check your usage on My T-Mobile: Once logged in to My T-Mobile, click USAGE.

Please do not activate the SIM by calling ATT or you will lose the plan value. We must activate and add the plan for you. Activation process may take up to 24 hours.  

Simply go to the ACTIVATION page

Yes. You can refill/recharge before reaching your plan's last date of service, or as long as the plan is still active. Simply go to the TOPUP page (click here), [Hyperlink to "Click Here" needs to be added once site is up]

No. Our SIM can ONLY be used in unlocked GSM phone.

No. Tethering/hotspot is NOT allowed on this product plan.

The SIM Card has no expiration date. However, we strongly recommend that you use the SIM within 1 year from date of purchase.

All our SIM Cards are Triple cut (Standard, Micro, Nano). Please make sure to be able to lift the right size.

No. The SIM card will come only with a new number. We cannot use your old phone number (no port in).

Your SIM Card will expire after 90 days from the last recharge. Make sure that you recharge the plan every 90 days until you return to the US.

It is BEST to insert the SIM in the US to activate signal connection. So that if you need to go to Canada, network connection to AT&T is already set and you can easily go on roaming.

You can try inserting SIM in Canada, but you may experience network connection issues as it is best to stabilize AT&T connection first in the US.

In case you’re having data connection issues, reboot phone. Turn it off, remove SIM, re-insert SIM and turn the phone back on. Go to Settings, check and update the Access Point Name/APN.

ATT APN/Data Settings

APN: tfdata

Press the Home button to save the APN then restart the Phone What to do if data is not working?

In case you’re having data connection issues, reboot phone. Turn it off, remove SIM, re-insert SIM and turn the phone back on. Go to Settings, check and update the Access Point Name/APN.

ATT APN/Data Settings

APN: tfdata

Press the Home button to save the APN then restart the Phone

For latest phone models:

- Go to Settings, check and update the Access Point Name/APN.

APN Settings: Name: NXTGENPHONE; APN: NXTGENPHONE).

"AT&T Free Msg: APN Settings: Name: NXTGENPHONE; APN: NXTGENPHONE; 

APN Type: default,mms,supl,hipri,fota; 

APN protocol: IPv4/IPv6 MMSC: http://mmsc.mobile.att.net ;

 MMS Proxy: proxy.mobile.att.net;

 MMS Port: 80; 

MCC: 310; 

MNC: 410 

then hit SAVE

Please call ATT Customer Service by dialing 611 from ATT Phone / 18009019878 from another phone. Choose option 5 for "More Options", followed by option 1 for "Technical Support" then option 1 for "Using the Internet".

- please change ATT phone number to (800) 331-0500

https://www.att.com/maps/wireless-coverage.html 

Only unlimited messaging from the U.S. is available for the 100+ international destinations, including China. The Unlimited Calling is within and among the U.S., Mexico, and Canada only.

Unlimited messaging from the U.S. is available for these international destinations:
https://www.att.com/ecms/sharedcontent/en/legal/WirelessOffers/PlansServicesFeatures/GoPhone/gophone_internationallongdistancelander/jcr:content/desktoplegal/legalsharedcontent.modal.html

Dial *777# and press Send/Call from your AT&T phone to get a text message with your balances

This does not necessarily mean you have to stay 15 days in Canada and 15 days in US to make the SIM work. AT&T would only want to imply that signal gets degraded if you will be on prolonged "roaming" status. You will have to refresh signal by getting back to the US every now and then. 

You will need the PUK code if you have set a SIM Card lock and entered the wrong passcode 3 times. Your phone will become locked, and you will need the PUK code to unlock it.

You will need the PUK code if you have set a SIM Card lock and entered the wrong passcode 3 times. Your phone will become locked, and you will need the PUK code to unlock it.

1) Go to your account overview and open the My wireless section.
2) Scroll to My devices & add-ons and choose the device that needs a PUK code.
3) Select Manage my device.
4) Under See device options, select Get your PIN unlock key (PUK). 

1. Simply insert SIM into your unlocked phone, make sure you enable roaming in settings.
2. Wait for the signal, accept Three UK setting messages, then you are all set to go.
Once activated, the product will last for 30 days only.

If you need help activating your SIM, simply go to the ACTIVATION page

3UK Data only SIM (12GB 365 days and 24GB 24 mos) cannot be recharged.

You can only refill/recharge 30 days plans (12GB) before reaching your plan's last date of service, or as long as the plan is still active. Simply go to the Top-Up page.

The 365 days and 24 months data SIMs can be used on any unlocked hotspot device, router and GSM phone, but NOT the 30-day SIM, which can only be used on unlocked GSM phone.

Both the 365 days and 24 months data SIMs allow hotspot/tethering to all devices, but the 30-day SIM does NOT support hotspot/tethering..

If you are to test the SIM in the USA before your travel, please make sure to allot at least 3 hours for the entire activation process to finish. (Text or Call will not work in USA). After testing, remove the SIM card and reboot your phone once landed in your destination country.

NOTE: Three UK setting messages can take up to 3 hours to come. Device needs to be kept on during the entire period. If it's more than that, please text or call us at +1 (702) 850-2781 or send us message through Amazon so we can check the status for you.

The SIM Card has no expiration date. However, we strongly recommend that you use the SIM within 1 year from date of purchase. For an activated SIM, it can be re-used within 6 months, but you need to top up with full plan value because initial plan is only good for 30 days.

All our SIM Cards are Triple cut (Standard, Micro, Nano). Please make sure to be able to lift the right size.

12 GB data, unlimited texts and unlimited calling which can be used among and within the listed European countries only. But if you are in UK, the unlimited minutes and texts can be used exclusively within UK only. Please make a note that this product does not offer calling and texting to the USA when you're travelling abroad.

Please try to create new APN. Go to Settings > More / Cellular Network settings > Access Point Names. Press the Menu and select New APN. Then enter the following APN :
Profile name: Internet
APN: three.co.uk

• Please ensure that you select the profile afterwards.
• Restart your device after you have completed the setup.
• Please also make sure that you “switch on” data-roaming
• You will be connected to 4G speed when in UK and 3G in all the other countries.

• Please make sure to use an active unlocked device.
• Alternatively search for available networks manually. You may need to connect to Spark (Telecom) or Two Degree Mobile Ltd.
• Turn airplane mode on then off
• Turn your device off then on
• If abroad, ensure roaming is on
• Update your device's software
• Reset your network settings (to clear the network, bluetooth and wifi settings saved on the device).

SIM has an assigned UK number. To receive a call, people must dial +44 (UK country code) and your phone number (e.g. +44 746123456).

To dial within UK, dial 0 then the UK phone number (e.g. 07461234567).
When in other European countries listed, for you to call out, dial the country code and the phone number (reminder: NO calling/texting to the USA).

As these are exclusions on the bundle, you will get a "no fund" error when you try calling to the US, calling to someone who is not in any of the listed countries, and if you try calling outside UK while in UK.

You may use Unlimited Minutes and Text/SMS within the following Europe countries: 

Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Within the countries below including USA, only UK numbers can be contacted: 

Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, US Virgin Islands, USA, Vietnam 

No. MMS is a chargeable service and is not part of the bundles. However, you can still receive photo messages for free. Standard international roaming charges may apply if you will send MMS. It will cost 40p per picture sent.

To reach 3UK customer service, dial 333 from your 3UK phone while in UK / +44 7782 333 333 from another phone or when abroad.

If you enter the wrong PIN three times, your SIM will be locked. You'll need to call Three to get a PUK code to unlock your SIM. Call 333 from a Three phone or 0333 338 1001 (standard rates apply) from any other phone to request a PUK code.  

To check the data balance, please register to My3 Account online. 

https://www.three.co.uk/My3Account/My3/Login or download the Three App. Then choose Allowance – it will show remaining allowance and its expiry date. You can also call 3UK customer services thru 333 (or +44 7782 333 333 from abroad), choose option 4 then 5. Choose option 3 to hear your preloaded balance. When you do a balance check on +44 7782 333 333, you will hear 2 balances: first the current balance which is zero and second, the preloaded bundle or remaining balance, which you will hear by choosing OPTION 3.

Please do not activate the SIM by calling O2 or you will lose the plan value. We must activate and add the plan for you.
Activation process may take up to 24 hours.  

Simply go to the ACTIVATION page 

You can activate SIM card any time you want but plan will last for 30 days from date of activation. Once activated, insert the SIM only when you arrive in Europe.

Yes. You can refill/recharge before reaching your plan's last date of service, or as long as the plan is still active. Simply go to the TOPUP page (click here), [Hyperlink to "Click Here" needs to be added once site is up]

Yes, hotspot/tethering is available for use in both unlocked GSM phones and hotspot device while in UK only. No hotspot/tethering while in Europe.

Yes, hotspot/tethering is available for use in both unlocked GSM phones and hotspot device while in UK only. No hotspot/tethering while in Europe.

O2 has expiry dates with DD-MM-YYYY format written on the SIM card. 

Once activated, the credit added to your UK SIM does not expire, however the SIM card will expire after 6 months of inactivity after the last top-up. 

Please be advised that you need to top it up and make chargeable calls for it to stay active within the next 6 months. 

All our SIM Cards are Triple cut (Standard, Micro, Nano). Please make sure to be able to lift the right size.

You need to top up and make chargeable calls for it to stay active within the next 6 months. To renew the SIM card/plan, go to the TOPUP page (click here), [Hyperlink to "Click Here" needs to be added once site is up]

When you arrive in your destination in UK, you may need to choose O2 network manually, go to Settings>Cellular/Mobile>Network Selection.

It is automatic Access Point Name (APN) for Data settings configuration. If in case you’re having data connection issues, please make sure to switch on the Data Roaming and check and update the APN. Make sure you have the following settings:

· APN: payandgo.o2.co.uk

· Username: payandgo

· Password: password

If in case you’re having data connection issues, please make sure to switch on the Data Roaming and check and update the APN. Make sure you have the following settings: 

· APN: payandgo.o2.co.uk
· Username: payandgo or vertigo
· Password: password   

No. It offers up to 4G in UK and 3G in rest of the European countries listed.

• SIM has an assigned UK number. To receive a call, people must dial +44 (UK country code) and your phone number (e.g. +44 787123456).
• To dial within UK, dial 0 then the UK phone number (e.g. 07871234567).
• When in other European countries listed, for you to call out, dial the country code and the phone number (reminder: NO calling/texting to the USA).
• As these are exclusions on the bundle, you will get a "no fund" error when you try calling to the US, calling to someone who is not in any of the listed countries, and if you try calling outside UK while in UK.

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City 

When in UK, the minutes and texts can be used within UK only. Please make a note, NO calling or texting to the USA included on the plan/bundle.

While in UK: Text the word BALANCE to 20202 to get the remaining allowance in your tariff/bundle. When outside UK: Register your number at MyO2 to check tariff/bundle balance of data, texts and minutes.

*#10# will only give the amount/credit balance.