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Frequently Asked Questions

PRODUCT DETAILS

LYCA

How do I activate the SIM?

Can I refill/recharge/top up to continue using the services?

Can I use this on my mobile hotspot and router?

Can I use the SIM for tethering/hotspot?

When will my SIM expire?

I want to keep my number until my next visit. How do I do that?

Can I use my old number from a different network in activating the SIM?

What SIM sizes do you offer?

What to do if my data is not working?

I don't have signal on my phone. How do I manually search and connect to network?

How to call within the USA or make international calls?

To which countries can I use my minutes and texts to?

How do I check my current balance?

I have forgotten my PIN / PUK code. Where can I find it?

How to unlock my handset?

What is LycaMobile Customer Service Number?

How can I deactivate my voicemail service?

T-MOBILE

How do I activate the SIM?

Can I refill/recharge/top up to continue using the services?

Can I use this on my mobile hotspot and router?

Can I use the SIM for tethering/hotspot?

Will I get unlimited data while in the US or will there be any limitation on the speed? (pertains to TM 30 days Unlimited Data plan)

When will my SIM expire?

I want to keep my number until my next visit. How do I do that?

In which countries can this SIM be used?

What SIM sizes do you offer?

Can I select an area code to use on the new TM number?

Can I use my old number from a different network in activating the SIM?

What to do when data is not working while in US?

What to do when data is not working in Canada/Mexico for my TM Short Term Plan (less than 30 days)?

What are the T-Mobile partner networks in Canada?

I don't have signal on my phone. How do I manually search and connect to network?

When I put the card in, I get an error "SIM network PIN blocked. Enter SIM network PUK." What is the NETWORK UNLOCK CODE?

How do I check my balance?

AT&T

How do I activate the SIM?

Can I refill/recharge/top up to continue using the services?

Can I use this on my mobile hotspot and router?

Can I use the SIM for tethering/hotspot?

When will my SIM expire?

What SIM sizes do you offer?

Can I use my old number from a different network in activating the SIM?

I want to keep my number until my next visit. How do I do that?

I will arrive in Canada tomorrow. Can I insert the SIM there? Or do I have to do it only once I get to the US?

What to do if data is not working?

Why can I not find the APN Edit Settings on my iPhone? (example: iPhone XS and XR)

Where can I check the coverage map?

Why can't I call China from the US?

To which countries can I send my texts to?

How do I check my current balance?

What does "Roaming in Mexico and Canada for talk, text, and data. At least half of your usage must be within the U.S." mean?

What does PUK mean?

What is the NETWORK UNLOCK CODE? When I put the card in, I get an error "SIM network PIN blocked. Enter SIM network PUK."

3UK

How do I activate the SIM?

Can I refill/recharge/top up to continue using the services?

Can I use this on my mobile hotspot and router?

Can I use the SIM for tethering/hotspot?

I have inserted the SIM on my unlocked GSM phone and it has been few minutes, I still cannot test my data in the US. What should I do?

When will my SIM expire?

What SIM sizes do you offer?

What's included in my plan/preloaded bundle?

What to do if data is not working?

I don't have signal on my phone. How do I manually search and connect to network?

How to call within the UK or make international calls?

To which countries can I use my minutes and texts to?

Is MMS or picture messages part of the bundle?

What is Customer Service Number?

What is the NETWORK UNLOCK CODE? When I put the card in, I get an error "SIM network PIN blocked. Enter SIM network PUK."

How do I check my current balance?

O2

How do I activate the SIM?

I am leaving in a few days to go to Europe, but I would like to activate it now, can i do that?

Can I refill/recharge/top up to continue using the services?

Can I use this on my mobile hotspot and router?

Can I use the SIM for tethering/hotspot?

When will my SIM expire?

What SIM sizes do you offer?

I want to keep my number until my next visit. How do I do that?

I did insert it in the US for a few minutes and took it out. What will happen?

What to do if data is not working while in other Europe zones?

Is this high speed throughout Europe?

How to call within the UK or make international calls?

In which countries can I use this product for?

How do I check my current balance?